Preparation: 1 to 3 business days. Tracked delivery: 6 to 14 business days depending on the destination, across France, Belgium and all of Europe. Concretely, your brooch is selected, checked and carefully packaged before it leaves — that is what the preparation time is for. As soon as your order ships, you receive an e-mail with your tracking number and you can follow the parcel at any time from the “Track my order” page. Shipping costs €3.90 and is free from €49. If it is a gift with a date in mind (birthday, celebration), order two to three weeks ahead to be safe. Unsure about the delivery time to your country? Write to contact@alyvoa.com — we reply quickly.

As with any fashion jewellery, we recommend wearing the brooch on a garment, a scarf, a jacket lapel or a bag rather than in direct contact with damp, irritated or sensitised skin. That is the natural way to wear a brooch: it pins onto fabric, not onto skin. Our pieces combine gold or silver-tone metal, enamel, imitation pearls and cut crystals; the pin clasp is designed to hold on fine fabrics (silk, viscose) as well as on thick knits or a coat, without marking the garment. If you have a known sensitivity to certain metals, simply wear the brooch over a layer of fabric: you enjoy the piece without any discomfort.

Gently wipe your brooch with a soft, dry cloth after wearing it. Avoid direct contact with water, perfume, hairspray and creams: always spray your perfume before pinning the brooch, never after. For storage, keep it away from humidity and direct light, ideally in its pouch or a dedicated box, separate from other jewellery to avoid scratches. If dust settles between the crystals or pearls, a soft, dry brush is enough to remove it. With these simple habits, the sparkle of the pearls, enamel and crystals lasts for years.

Yes. You have 14 days after receiving your order to return a piece that is not right for you. The process is simple: write to contact@alyvoa.com and we will send you the return address and the steps. The brooch must be returned unworn, in good condition and in its protective packaging; return shipping costs are your responsibility. The refund is issued to your original payment method as soon as the return is received and checked. Item arrived damaged, or an error in your order? Contact us within 48 hours with a photo: we will find a quick solution — replacement or refund — with no unnecessary formalities.

Your brooch travels well protected to arrive intact. If it's a gift, let us know in your order: we give it special attention.

Write to us via the Contact page: we reply within 24-48h, with pleasure.